A Lesson Between Chinese and Americans

"There are so many realtors to choose from, but Ivy Beller and the Brenkus Team are top-notch professionals who will go above and beyond your expectations. We became Ivy's clients when we were attempting to sell a condo we inherited. We originally listed with Zillow because we were lured by their promises and testimonials of a quick and easy cash sale. However, it turned into a living nightmare, and we will never go with Zillow again. Because it was not a person-to-person contract, everything was via e-mail. There were no less than five different people from Zillow e-mailing us daily, requesting information, signatures, and documentations, sometimes the exact same requests from several different people, none of whom communicated with one another. It was chaotic, disorganized, confusing, and high-pressure. They kept sending us urgent messages to "sign or else." The documents were very confusing, and when a lien came up on the property (we knew nothing about it), we knew it had to be an error since the condo was already cleared during probate. No one at Zillow could figure it out, and they kept sending us e-mails saying that we have to sign, but if the lien came up as valid, we would have to pay them. After getting nowhere with Zillow, we enlisted the help of Ivy Beller. From the minute she reviewed the contracts, she knew what to do. She immediately got on the phone to investigate the lien. She resolved the matter personally within a week. In the meantime, Rachel was getting us offers on the condo; within a few days, we had two offers. Within two weeks, we had a cash buyer. Moreover, the offer was more than what Zillow was going to pay. The lien was removed, the deal was closed, and we had cash in hand within a month. Throughout the entire contract, there was continual, open communication. We received phone calls and text messages, and everything was explained to us thoroughly. They were always available to answer questions and address concerns. In this digital age when everything is moving toward automation, nothing can replace the value of the personal relationship with a real-life realtor. Ivy and her team were personally involved in every aspect of the sale, and they always had our best interests at heart. They worked with integrity and had the expertise which enabled them to handle the unexpected. Most importantly, they genuinely cared about us and truly worked for their clients' interest. We highly recommend Ivy Beller for all your real estate needs. You can trust her and her team 100%. "